FAQ's

General

Do you sell wholesale padlocks?
Yes, we do offer bulk padlocks for wholesale, including wholesale combination padlocks and high security wholesale padlocks. We can offer discounts on bulk padlock orders for wholesale and trade customers, but there is a minimum order number to quality for a discounted rate. Discounts can be negotiated on our online wholesale padlock orders, contact us to find out more.

I want to order a large quantity of locks, is there a discount?
As with our wholesale padlock customers, a discount is available for customers wishing to make a bulk padlock purchase. We offer bulk padlock order discounts to a wide range of customers, including schools, colleges and gyms wishing to make bulk locker padlock orders, or shipping companies buying bulk container padlocks. Discounts for bulk padlock orders can be negotiated, simply give us a call.

I have explored all of your website but I cannot find the item I want?
If you cannot find the specific padlock or security accessory that you’re looking for, give Locks Direct a call and we’ll be happy to help. It is not possible for us to list every single padlock that we stock, as we offer so many different product lines. We even offer discontinued padlock lines, so let us know If there is something specific that you’re looking for.

Can I order padlocks via telephone?
Of course you can! If you would prefer to purchase padlocks via phone rather than buying padlocks online from our website, then you’re more than welcome to. Give us a call and we’ll be more than happy to assist you in any way that we can.

Which weatherproof padlocks are best?
We offer a wide range of top weatherproof padlocks which are designed for various uses and offer various levels of protection. Our online weatherproof padlocks are supplied by trusted brands such as Abus and Squire, who produce secure padlocks which can be relied on to keep your property and valuables safe. The best weatherproof padlock choice will vary based on your security requirements, so have a look at the descriptions for each padlock or contact us directly and we can make our recommendations.

I really want one key to fit a number of padlocks, is this possible?
Yes this is possible – on each padlock you purchase there is an option to have it keyed alike. There is no limit as to how many padlocks you can have on one key. Locks Direct offer a range of keyed alike padlocks, which make ideal padlocks for offices, schools, residential halls and other property. If you’re looking for keyed alike padlocks online, then we’ve got you covered.

Can you give me any more information on a product or security accessory?
Yes, absolutely. If you’d like some detailed advice about padlocks or information about a particular padlock that you’ve seen online, then we’ll be more than happy to assist! For example, if you’re looking for the best high security padlock for a container, then we’ll advise you on the most appropriate one for your needs. Or, perhaps you need to find a weatherproof padlock for a shed but you’re not sure which one, we can discuss the benefits of each! Just get in touch and we’ll be on hand.

I have a particular item I need to lock up but I am unsure which padlock is best, can you offer advice?
Different items require different levels of protection and methods of protection. For example, for a motorcycle, we would suggest using a secure ground anchor, along with a strong security chain and a heavy duty weatherproof padlock. For an indoor locker, we would suggest using one of our small titalium padlocks, or for an outdoor locker we would recommend a small weatherproof padlock. Whatever you’re looking to protect, we’ve got the perfect padlock to keep it safe. Get in touch with our online padlock shop specialists and we’ll offer you our recommendations.

Do you offer padlocks for commercial use?
Yes, Locks Direct offer a wide range of business padlocks for various uses. These include our strong padlocks for storage rooms, lockout padlocks for machinery, high security padlocks for securing high value equipment, secure weatherproof padlocks for outdoor storage and much more. We offer bulk discounts on our online commercial padlocks when large quantities are bought, and we also offer our commercial padlocks for wholesale purchase.

Do you stock high security padlocks?
Locks Direct offer an excellent range of high security padlocks online, including high security padlocks for containers, high security locks for homes and heavy duty padlocks for commercial properties. High security padlocks are an essential investment to secure your property and valuables against weather damage, theft and vandalism. Each of our high security padlocks are supplied by trusted security brands, including Squire, Mul-t-lock and Abus.

What does CEN grade mean?
CEN grade stands for Central European Norm, which is a testing standard for padlocks. Padlocks must pass through a number of intensive tests in order to achieve a certain CEN grade. There are 5 levels of CEN grade, ranging from 1 – 6. CEN grade 6 padlocks are the highest quality padlocks, offering maximum security. At Locks Direct, we offer a range of CEN grade 3 padlocks, CEN grade 4 padlocks and CEN grade 5 padlocks for best protection. Check out our high security padlocks here.

Delivery

What is Locks Direct's delivery policy?
To see our delivery policy for our online padlock shop, click here.

What are the delivery options?
When purchasing a padlock online from locksdirect.co.uk you have three delivery options in the basket. For online padlock orders up to the weight of 1kg you can choose either Royal Mail or Interlink - for all padlock orders over the weight of 1kg, the only option is Interlink due to the weight.

I need my order urgently; can I specify next day delivery?
Yes! Locks Direct offer next day delivery padlocks for those urgent or unforeseen occasions. Simply select Next Working Day delivery in the shopping basket when purchasing one of our padlocks online.

Do you deliver padlocks outside the UK?
Currently, we only offer padlocks online in the UK and do not deliver internationally. Apologies for any inconvenience caused.

Returns

What is your returns policy for online padlocks?
Please click here to see Locks Direct's returns policy.

How do I return a product to you?
If for any reason, you’re unhappy with your padlock or security accessory, we recommend you post any returns to us using a service that can give you a "Certificate of Posting" as, until the parcel reaches us, it is your responsibility.


How long do I have to return an item back?
If you buy a padlock online or security product from us, these must be returned within 30 days from the date of receipt.
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