FAQ's

General

Do you sell to the trade (wholesale)?

Yes – we can offer discounts for wholesale / trade customers.  Please contact us for more information.  Discount rates do apply but there is a minimum order and discounts can be negotiated.

I want to order a large quantity of locks, is there a discount?

Yes – if you wish to order a large quantity of a particular padlock, discounts can be negotiated.

I have explored all of your website but I cannot find the item I want?

If you cannot find the specific item you want, please call us and we will be happy to help.  It is not possible to list every single item we stock as we have many different product lines in stock and even some that are not made anymore!!   

Can I order on the telephone? 

Of course you can!! If you would prefer to pick up the telephone to order please feel free – we will be happy to assist you.

I really want one key to fit a number of padlocks, is this possible?

Yes this is possible – on each padlock you purchase there is an option to have it keyed alike.  There is no limit as to how many padlocks you can have on one key.  If you are unsure at all please just give us a call.

Can you give me any more information on a product?

Yes – if you need additional information with regards to any product on our website please just email us or pick up the phone and give us a call. 

I have a particular item I need to lock up but I am unsure what product I need?

Please just get in touch and we will be happy to offer you our friendly advice on any particular security situation. 

Delivery

What is your delivery policy?

Please click here to see our delivery policy.

What are the delivery options?

When making a purchase from locksdirect.co.uk you have three delivery options in the basket.  For orders up to the weight of 1kg you can choose either Royal Mail or Interlink - for all orders over the weight of 1kg the only option is Interlink due to the weight. 

I need my order urgently; can I specify next day delivery?

Yes ! You can specify Next Working Day delivery in the shopping basket.

Do you deliver outside the UK?

We currently do not deliver out of the UK, sorry.

Returns

What is your returns policy?

Please click here to see our returns policy.

How do I return a product to you?

We recommend you post any returns to us using a service that can give you a "Certificate of Posting" as, until the parcel reaches us, it is your responsibility.

How long do I have to return an item back?

Items must be returned within 30 days from the date of receipt.
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